Service is what you do to someone, hospitality is how you make them feel

Hospitality is how you make guests feel. This collection of half day workshops focus on how your teams in all areas of your hospitality business can create meaningful connections with your guests and make their experiences memorable

If it's important to you, it's important to me. This half day workshop will teach your teams the fundamentals of how to handle challenging situations with guests, turning complaints into compliments

A half-day workshop that introduces the fundamentals of hospitality leadership which includes leading by example, leadership presence, effective communication, delegation, feedback and accountability

Teach and inspire your teams on how to deliver clear, structured and engaging on the job training

Encourage great formal and informal conversations in your business by teaching your teams coaching skills

Your leaders will be taught the skills to give great feedback and performance manage teams members who need additional help and those that are flourishing