Guest Experience Workshops
Exceptional hospitality isn’t just delivered, it’s felt. These workshops help your team connect with guests in meaningful ways, from heartfelt welcomes to thoughtful recommendations and calm, confident resolutions. We focus on the emotional side of service, giving your team the tools to create experiences guests truly remember.
Making Guest Connections Meaningful
Discover how to create meaningful, personalised guest connections that go beyond service, enhancing each stay through genuine interaction, small touches, and moments that guests remember long after they leave.
Elevate Every Moment, from First Glance to Final Farewell
Discover how to bring your luxury brand to life through body language, communication, and service presence, building confidence, connection, and elegance into every guest interaction, from the welcome to the farewell.
Own the Floor: Confident Service in Every Moment
Give your team the confidence to lead guest interactions with presence and purpose. This workshop builds the habits, awareness, and calm needed to deliver consistent, thoughtful service—even in high-pressure moments.
Listening to Resolve
Master the art of listening to uncover the root of guest concerns, respond with empathy, and resolve issues calmly, confidently, and in a way that strengthens trust and loyalty.
Listening to Sell
Learn to truly listen to guests, understand their needs, and use storytelling to make tailored, compelling recommendations that feel personal, thoughtful, and elevate the overall guest experience.
Hospitality Leadership Workshops
Designed for those who lead from the floor, these workshops explore what it means to guide, support, and grow a hospitality team. From delegation and time management to coaching and feedback, we give leaders the tools to create a culture of trust, accountability, and exceptional service.
Lead the Shift, Shape the Culture
A dynamic workshop exploring the essentials of hospitality leadership, leadership presence, leading by example, clear communication, confident delegation, meaningful feedback, and creating a culture of accountability that inspires service excellence.
Lead the Shift, Lift the Standard
A practical workshop to help leaders manage daily performance with confidence, setting clear expectations, giving consistent feedback, addressing issues in the moment, and maintaining high standards across every shift.
Make Time to Lead
A hands-on workshop that helps leaders manage time on the floor, prioritise tasks, and delegate with confidence, so they can focus on leading their team, not just keeping up with the day.
Teach it Like you Serve It
Empower hospitality leaders to train with confidence on the floor, sharing skills, coaching in the moment, and role-modelling service excellence in a way that truly sticks with their teams.
Coaching Moments that Matter
A practical workshop to build coaching confidence on the floor, focusing on listening, asking the right questions, giving real-time feedback, and empowering teams to grow, improve, and deliver consistently great service.