Your Hospitality Learning Partner
Strengthening Service, Developing People
At Flourish Hospitality, I work alongside you to provide flexible, expert-led learning support that strengthens service, develops your people, and helps you retain top talent. Whether you need short-term input or longer-term guidance, I can help through:
- Quality assurance reviews of the guest experience, with clear, actionable feedback
- Review and enhancement of your current training plans, materials, and delivery approach
- Design or refresh of new team member onboarding programmes
- Creation of on-the-job training plans tailored to every role
- Bespoke learning resources to build product and service knowledge
- Workshops focused on meaningful guest connection and service excellence
- Leadership workshops to help managers grow their teams with confidence and care
I become an extension of your team, bringing fresh ideas, structure, and energy to help your people flourish.
Launching with Purpose
Shaping Your Opening Story
Exceptional openings begin with exceptional teams. I work closely with luxury hospitality brands to shape bespoke training and development that reflects your vision, values, and guest promise, right from the start.
With experience leading pre-opening strategies for five-star hotels, private members' clubs, and luxury restaurants, I provide:
- Curated onboarding experiences that reflect your culture and attention to detail
- Service and standards training aligned to your guest expectations
- Leadership development to prepare managers to lead with confidence and clarity
- Guest journey design and delivery training that brings your brand to life
- Train-the-trainer support to ensure internal teams can sustain learning beyond launch
- Post-opening refinement, feedback, and on-the-floor coaching
Together, we create a seamless opening experience where every detail is considered, and every team member is ready to deliver excellence.