Operating Businesses
Retain your Current Team
Not all hospitality businesses have full time Learning and Development Managers to support their teams in training, engaging and retaining talent. At Flourish Hospitality, I can help with this through support such as:
- Quality assurance through review and feedback of the guest experience
- Review and feedback on current training plans, resources and delivery
- Creating/updating new team member onboarding
- Creating/updating on the job training plans for all roles
- Creation of learning resources to enhance product and service knowledge
- Workshops specialising in hospitality to drive guest connections
- Workshops for leaders on developing their skills to develop their teams
Pre-Opening
Engage your New Team
Learning and development support for hospitality businesses gearing up for their grand openings. I understand, through experience, the critical role that your people play in making your opening a success. I can help drive this engagement through support such as:
- Development and creation of new team member onboarding
- Product knowledge and service standard creation and support
- Operational training plans and delivery
- Hospitality and service training
- Leadership team development to drive training in pre-opening and beyond
- Workshops and practical tools for continued learning after opening
- Post-opening support and quality assurance